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Incorrect CPT codes lead to incorrect estimates and sometimes write-offs
If a procedure ends up being slightly different than it was expected to be when a price estimate was provided to a patient, this difference can cause major problems for patient access, the patient, and the hospital.
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Posted prices aren’t enough: Patients want more sophisticated information on costs
Seattle-based Virginia Mason Health System recently implemented a Patient Cost Estimator service, available via phone, online, or in person, to anyone inquiring about scheduled or planned inpatient and outpatient medical procedures.
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Patient access can give hospital a ‘leg up’ on the competition
Collections increased 19%, which was an additional $3.6 million, in 2014 compared to the previous year, and payment plans increased by 27%, which was an additional $2.8 million, after patient access leaders at Novant Health in Winston-Salem, NC, began giving price estimate letters to surgical patients prior to service.
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Osteoarthritis
MONOGRAPH: It's important to understand patients who come to the ED with undifferentiated symptoms, including joint pain.
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Self-register to access Joint Commission Connect
Self-registration for The Joint Commission Connect makes “guest access” quick and easy.
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Video educates patients on preparing for surgery
Healthcare organizations and providers have access to a new video from The Joint Commission, Speak Up: When You’re Having Surgery, to share with their patients.
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AAAHC Institute for QI offers patient safety toolkits
The AAAHC Institute for Quality Improvement designs tools to improve the quality of healthcare, including patient safety toolkits to provide an overview of evidence-based information, references, and patient assessment tools.
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Guidance for ambulatory surgery on obese patients
The AAAHC Institute for Quality Improvement has released a toolkit to prevent intraoperative and postoperative complications for obese patients who might be undergoing ambulatory surgery.
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Are you using health IT safely? If not, it could lead to sentinel events, TJC warns
IT records must fit the case. Consider this example: A surgeon used one common note for each basic appendectomy procedure in his health information technology system.
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Medicare patients undergo unnecessary tests before cataract surgery, study finds
More than half of all Medicare patients who have cataract surgery undergo unnecessary routine preoperative testing, despite strong evidence that these tests usually are not beneficial and increase national healthcare costs, says a New England Journal of Medicine study.